Q&A

Q: Can I cancel or change a pre-order item?

A: Pre-order items can be cancelled during the sales period.

Please contact us via chat or email.

Please note that cancellations due to customer convenience will not be accepted after the sales period has ended.

Please check the product details carefully before purchasing.




Q: When is payment for pre-order items?

A: Payment for pre-order items will be made at the time of ordering.



Q: I haven’t received the purchase completion email.

A: Regarding automatically sent emails, including purchase completion emails, delivery may be temporarily delayed depending on the system load.
Please wait a while before checking if you have received the email, or if you are a registered member of the store, please log in to your member page and check your purchase history.